Returns & Exchanges

If the size is wrong, we will exchange it once within 3 days of delivery for a flat ₹250, which covers the reverse pickup and sending the replacement out. One exchange per order, subject to the size being in stock.

If we got it wrong, and the piece arrived damaged, misprinted, or is not what you ordered, we replace it free. You pay nothing and you report it within 48 hours.

We do not refund for change of mind or for fit. Everything below is the detail behind those three paragraphs.

A size exchange costs ₹250. That is not a penalty and it is not margin. A reverse pickup and a second delivery cost us roughly that, and shipping to you was already free.

Terms:

• Raised within 3 days of delivery
• One exchange per order. There is no second one
• Size swaps only, so you cannot exchange for a different design
• Subject to the size being in stock when we process it
• The ₹250 is paid up front, by a payment link we send you. The pickup is booked once it clears

If the size you need is out of stock, nothing is charged and we issue store credit for the full order value, valid 12 months.

The tee must come back:

• Unworn and unwashed, with the original tags still attached
• Free of stains, odour, deodorant marks, makeup and pet hair
• In its original packaging

Every returned piece is inspected before the replacement ships. A tee that comes back worn, washed, altered or without tags cannot be resold, so it cannot be exchanged. We will send it back to you and the ₹250 is not refunded, because the pickup already happened.

If you are unsure about the size, measure a tee you already own against the size guide before you order. It is a better use of five minutes than an exchange.

Reply to your order confirmation email, or use the contact form, within 3 days of delivery. Give us your order number, the size you have and the size you want.

We reply within one working day and send a payment link for the ₹250. Once it clears we book a reverse pickup. Keep the tee in its packaging until the courier arrives. When it reaches us and passes inspection, the replacement ships within 2 working days.

This is the part we pay for, in full. No ₹250, no return postage, nothing.

Report it within 48 hours of delivery with photographs of the piece and the packaging. That window is short because a courier claim has to be raised while it is still open. After 48 hours we cannot prove where the damage happened, and we cannot act.

We replace the item outright. If the correct piece is unavailable, we refund you in full to the original payment method.

We refund in three situations only:

• You cancelled before the order was dispatched
• The piece was faulty or wrong and we cannot replace it
• We cannot fulfil what you paid for

We do not refund because a size did not fit or because you changed your mind. That is what the exchange is for.

Prepaid orders are refunded to the original payment method, typically landing 5–7 working days after we process it, depending on your bank.

Cash on delivery orders are refunded by bank transfer. We will ask for account details by email once the return passes inspection. We never ask for card numbers, UPI PINs or OTPs, and nobody from ANANQ will ever call you for them.

• Anything raised more than 3 days after delivery
• Damage reported more than 48 hours after delivery
• Pieces worn, washed, altered or damaged after delivery
• Pieces returned without their tags
• A second exchange on the same order
• Exchanges for a different design, or refunds for fit or change of mind

You can cancel any order before it is dispatched, usually a window of 3–5 working days. Email us with your order number and we will cancel and refund in full.

Once a parcel has left with the courier we cannot recall it. You can refuse delivery, and we will refund the order once it comes back to us.

• Dispatch: 3–5 working days from order
• Delivery: 5–10 days after dispatch, with tracking
• Exchange window: 3 days from delivery
• Damage report window: 48 hours from delivery
• Pickup booked: within 1 working day of the ₹250 clearing
• Replacement shipped: within 2 working days of the return passing inspection
• Refund credited: 5–7 working days after processing